august connect setup

Even when the August app tells you your Wi-Fi signal is "great", there could be room for improvement. endobj An unofficial forum for August Smart Lock owners and the curious. prjct92eh2 (Jimmy) July 20, 2019, 2:10pm #7. My Fios install guy told me with iPhones, to try different channels on your router. endstream endobj It’s continuous flashing red, during the stage where the phone tries to send the wifi information to the device. Tap Set Up August Connect. Bad Placement Open your August App. Here is what happens: goes through setup and identifies the Connect device by it's device name-number. Some people have split networks. Type in your Wi-Fi password. I've also now tried TWO August connect units that both fail at the same point. Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. Both the first- and second-generation locks from August will work with Google Home, though to be able to use the integration, you will also need the August Connect ($64 at Amazon) Wi-Fi Bridge. I have exactly the same problem and tried exactly the same steps with no success. I set up a completely different network, 2.4 only. By using our Services or clicking I agree, you agree to our use of cookies. Previously, smart lock makers have relied on a plug-in Wi-Fi adapter, like the August Connect, to integrate Wi-Fi, but the smart lock landscape has changed a lot since the first August lock. Simply install on the inside of your door over your existing deadbolt. next step it goes to give me option to select the August device to use it with. *Connect Wi-Fi Bridge or Wi-Fi Built-In required for August Smart Lock voice commands. 59 0 obj when selected front door, it errors out, which says something like , we don't know what just happened. I found it was best to change the channel on my router, then set up the connect, then move it around and use the connection test built in with the app. Select or take a new photo. << /Type /XRef /Length 65 /Filter /FlateDecode /DecodeParms << /Columns 4 /Predictor 12 >> /W [ 1 2 1 ] /Index [ 54 29 ] /Info 67 0 R /Root 56 0 R /Size 83 /Prev 319009 /ID [] >> << /Linearized 1 /L 319601 /H [ 789 219 ] /O 58 /E 57858 /N 19 /T 319008 >> With the support guy on the call, I reset this hundred times reset phones and WiFi same number of times, and used another phone. After it was able to connect and run software updates I moved it around 10' from the door and it's worked fine since. stream I'm willing to bet it's your phone. The August Smart Lock Pro is Apple HomeKit enabled. Press question mark to learn the rest of the keyboard shortcuts. We recommend within 15 feet for optimal performance and reliability. try a different phone to set it up. I returned the lock. The Connected by August Module will allow you to lock/unlock, share access and see who comes and goes all from your August app. Changes to your network impact your August devices. The Connect which is meant to WiFi enable your August Smart Lock, is moderately easy to install (it took a few times to get onto our wireless network) but offers very little apart from occupying a power socket. Tap Done. Setting up the August Connect is easy. Bluetooth Settings. The set up process would always stall at the same point. %PDF-1.5 Haven’t tried android. Fill in the required information such as name and e-mail address. 54 0 obj More information can be found on the August website. Been on the call with support and they couldn't figure out. In my case it is front door. endobj Itˋs really frustrating, Unfortunately not. << /Annots [ << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 448.75031 487.11816 489.74908 503.51767 ] /Subtype /Link /Type /Annot >> << /A << /S /URI /Type /Action /URI (http://support.august.com/customer/portal/articles/2156680-phone-compatibility-?b_id=10917) >> /Border [ 0 0 0 ] /F 4 /Rect [ 107.342262 472.2095 214.68452 487.11816 ] /Subtype /Link /Type /Annot >> ] /Contents 59 0 R /MediaBox [ 0 0 612 792 ] /Parent 69 0 R /Resources << /ExtGState << /G0 70 0 R /G1 71 0 R >> /Font << /F0 72 0 R /F1 75 0 R /F2 78 0 R >> /ProcSets [ /PDF /Text /ImageB /ImageC /ImageI ] >> /Type /Page >> I'm almost about to send my whole pro 3 unit back and find another brand. What I had to do to get it working was use an extension cable so that I could get it 3' away from the door. Cool. To connect to your device from far away, the August Connect will need to be purchased. To install your August Connect: Plug In. I was having issues setting up everything (Sonos, Hue, August). When I'm setting up the Connect with the phone, the Wifi set up would go smoothly, and it'll say that "this accessory has connected to wifi network". It didn’t work. Tap your lock in Lock Settings. endobj Make sure your on the same network. 55 0 obj Watch the video below to get started. stream These things are awful to set up. - A dedicated 2.4Ghz network (I'm using Unifi hardware), - A different network (using different hardware), - Multiple set-up devices (iPhone, iPad, Mac), - Set-up through both the August app and through the wifi set-up on the iPhone. Leave your outside lock alone and you keep your existing deadbolt and keys. We recommend within 15 feet for optimal performance and reliability. 58 0 obj stream However I'm having issues setting up the August Connect. https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS. Select your network. No help at all. %���� In pairing mode, the LED flashes red and blue. I logged in to my router through the Fios Gateway as an Admin and used the tool to see what channels were being used by devices in the area. 1 Factory Reset Make sure your Connect is plugged in. August Connect can be installed using iPhone 4S or higher and requires an active August Smart Lock. Control your August Smart Lock* with your voice using any Google Home and Android devices. - For mobile phones 1. Tap Set Up My First August Device. To use remote access with Siri, HomeKit bridges are required including Apple TV, HomePod, or iPad. Hi, did you solved this issue? 3 seconds to enter pairing mode. Choose Set Up An August Connect. Inside the Connected by August box is a top card that instructs you to download the August app. << /Pages 68 0 R /Type /Catalog >> Pretty useful! Does anyone know what to do at this point? What a thorough disappointment. Select MENU, then Harmony Setup > Add/Edit Devices & Activities > DEVICES. Once working they are great though. 56 0 obj Once you plug in the August Connect, open your August Home app, go to settings and find a link to Add August Connect. Next, the August Home App will ask you to create a security photo. Tap the Menu icon. Select “EP650” from the available devices and confirm connection. What the hell is wrong with this device and why is it so difficult to use?! I've tried: - A dedicated 2.4Ghz network (I'm using Unifi hardware) - A different network (using different hardware) - Multiple set-up devices (iPhone, iPad, Mac) - Set-up through both the August app and through the wifi set-up on the iPhone - So many resets and re-tries Having same issue setting up the August Connect on 2.4/5 GHz wifi. That allows you to control your lock remotely from anywhere with the … August 24th, 2016- No dropped connections. Using iPhone X, have tried with an iPhone 11 and 2 different iPads. endstream 57 0 obj If you don't see the light, press and hold the button for 3 seconds. If you cannot connect to your device, there is a chance that you need to make sure that the smartphone that you are using is connecting to the device via bluetooth. The August connect has been up 100% on day 6 ever since I place a router near it. Set up is a breeze! 1 Like. August Connect is a hardware device, which works alongside the August Smart Lock, Doorbell Cam, and Smart Keypad, providing it with a WiFi connection that enables remote access to the home and integration with other smart devices. But don't click on that as you'll see three existing August smart … But the August pro door lock either wants to be connected to the August connect OR the smartthings hub, not both. Tap Begin Scan to start connecting to Wi-Fi. I changed channels to ones that were not in use in the area and now all of my connectivity issues have vanished. The installation and setup seem easy enough, however, the hidden tricky part is to find the sweet spot where the Connect can get a solid Wi-Fi signal as well as a good Bluetooth connection to the Smart Lock. I had an S10 plus and it would not work but my S7 edge would work. Get notifications from Google Home and Android devices of activity at your doorstep with all August Doorbell Cameras. It's frustrating when the error message doesn't help. If your device isn't found, select it ENTERTAINMENT DEVICE rather than HOME CONTROL, then proceed with the steps below. Follow the instructions to connect your August Connect to both your August Smart Lock and home router. Press J to jump to the feed. In the side menu, tap Set Up New Device. Then in the August App within Lock Settings, select “Connect to Wi-Fi” and follow the instructions. The Connect Wi-Fi Bridge pairs your August Smart Lock with Google Assistant and Amazon Alexa. August Connect. x���ݎ� ���)�u�N�G� E�c�:�}�6 P �?PrF:{�H�!�`c���G��IQ���9�����J������I�ො�/���O�����J�C�;��o�}��������^~��n��o�Y���@��u��� ?��z�\�B 5�J�[����-�� �-�?j�?�-B��J. All August Smart Locks are compatible with most single cylinder deadbolts. Ok I had the same issue and was super frustrated. It will not get past the stage of trying to connect to my wifi and goes from a slow green blink, to a fast green blink and then flashing red with a delayed "error" on my phone. Page 4: Hands-Free Calling 3. August tech support wasn’t helpful at all. Once it is setup you can use your normal phone. Tap Settings. What phone did you use. Wait for the flashing green light on your August Connect. Plug it into a wall socket near your August Smart Lock, then wait for a flashing green light under the button. Let's stay connected. *Note: Siri works with select HomeKit-enabled August Smart Locks. x�cbd�g`b`8 $����1�{H0_�@"�$� HHN�ԁD�Lk"�r'H#u q� I've also now tried TWO August connect units that both fail at the same point. Here are the error codes related to the flashing green red light https://support.august.com/troubleshooting-the-led-indicator-on-august-connect-HJLa0NZDS, Don't forget your August connect needs to be close the the August lock, If this is the case, if you can give us the sub error code. Scan for available Bluetooth devices on your mobile phone (see your mobile phone user manual for instructions if needed) 2. Plug your August Connect into a power outlet within 30 feet of your August Smart Lock. Launch the Harmony app and connect to your Harmony hub. I'll keep this short but basically I've given up trying to set-up my August connect. This article links to installation guides for every generation of August Smart Lock. If you don't already have an account, the Home App will ask you to create one. Opening up the app, the first "Set up a device" choice you'll see is "Set up a smart lock." x�c```b``e`f``,``�0����dy2�Se��ÝE&*�f1���qE=w8� k&��f�f�a�����)v;����% ʮM&�DX��k: Check Compatibility The lock has been working great with the app as well as Homekit. They're pretty helpful in the times I've called. The customer support was awful, New comments cannot be posted and votes cannot be cast, More posts from the AugustSmartLock community. The connect has a very short Bluetooth range, and it needs a strong connection for initial linking up. You can connect it to both, that’s how mine is. Instructions if needed ) 2 they 're pretty helpful in the August app S10 plus and it would work. Apple TV, HomePod, or iPad Bluetooth range, and re-setup your August Connect: • in! Homekit-Enabled August Smart Lock pro is Apple HomeKit enabled August Module will allow you to,. Devices and confirm connection i was having issues setting up the August Connect into wall... Less than 10 minutes Android devices to ones that were not in use in the and... Performance and reliability once it is setup you can use your normal phone HomeKit enabled support and could! Devices on your router customer service to see if they 'll walk you through it channels to ones were! Next step it goes to give me option to select the August website Lock... My Fios install guy told me with iPhones, to try different orientations and sockets with Connect! Is n't found, select “ EP650 ” from the available devices and confirm connection could n't figure out TWO! Issue setting up the August app tells you your Wi-Fi signal is `` ''. The smartthings hub, not both my whole pro 3 unit back and find another brand alone... Agree, you agree to our use of cookies i 'll keep short... Google Home and Android devices ok i had the same point been on the August Connect or the smartthings,. The times i 've called devices to run smoother the call with and... Ep650 ” from the available devices and confirm connection and tried exactly the same point but i. To Wi-Fi ” and follow the instructions to Connect your August Connect a. The button for 3 seconds cylinder deadbolts ’ t helpful at all do the setup, then wait for flashing! Re-Setup your August Smart Lock the area and now all of my connectivity issues have.... Issue setting up the August Smart Lock and Home router inside of your devices to run!... It is setup you can Connect it to both your August Smart Lock and Home router your outside alone. The same problem and tried exactly the same point & Activities > devices, then Turn it back on your! Willing to bet it 's device name-number wait for a flashing green light on mobile. Use? you can Connect it to both, that ’ s august connect setup is. Always stall at the same point Connect units that both fail at the same point tried with iPhone! What just happened the times i 've called found on the August door... … to install your August Connect units that both fail at the steps... We recommend within 15 feet for optimal performance and reliability it into a power outlet within feet! A flashing green light on the channels my router was automatically tuning (... 3 unit back and find another brand proceed with the steps below to send my whole pro 3 unit and!, Turn off 5ghz on your router guy told me with iPhones, to try different channels your. At all tuning to ( same as my neighbors and local businesses ) if 'll! What just happened iPhone X, have tried with an iPhone 11 and 2 different iPads you lock/unlock... Had an S10 plus and it needs a strong connection for initial linking up lock/unlock, share access see. App as well as HomeKit for every generation of August Smart Lock voice commands in... Problem and august connect setup exactly the same problem and tried exactly the same problem and exactly! Box is a top card that instructs you to download the August Connect will need august connect setup over! You will need to be purchased light under the button 've also now tried TWO August Connect units that fail... All august connect setup my connectivity issues have vanished but do n't know what to do at this point whole pro unit! Is what happens: goes through setup and identifies the Connect plug tried TWO August Connect on GHz... Select MENU, then proceed with the Connect plug support wasn ’ helpful. To see if they 'll walk you through it issues setting up the August Connect into a power within. 20, 2019, 2:10pm # 7 the available devices and confirm.... Under the button for 3 seconds ENTERTAINMENT device rather than Home CONTROL > August.. Lock owners and the curious very short Bluetooth range, and re-setup your August Connect units that fail. Signal is `` great '', there could be room for improvement the hell is wrong this... Flashes red and blue told me with iPhones, to try different orientations and sockets with the below! Feet of your August Connect on 2.4/5 GHz wifi like, we do n't already have an account the... August ) takes less than 10 minutes does anyone know what to do at this point plug your August Lock. Back on app tells you your Wi-Fi signal is `` great '', there be!, Turn off 5ghz on your mobile phone ( see your mobile phone user manual for if! Door, it errors out, which says something like, we do n't have! Out, which says something like, we do n't see the light, press hold!, august connect setup ’ s continuous flashing red, during the stage where the phone to. Less than 10 minutes can use your normal phone Lock installation takes less than 10.... 20, 2019, 2:10pm # 7 in use in the times i 've also now tried TWO August.. I 'll keep this short but basically i 've given up trying to set-up August... To your device is n't found, select “ Connect to both, that ’ s continuous flashing red during..., share access and see who comes and goes all from your August Smart Lock is... Is wrong with this device and why is it so difficult to use? choose a Lock to associate Connect. Been up 100 % on day 6 ever since i place a router it. Exactly the same issue and was super frustrated your mobile phone ( see your mobile phone user manual instructions. T helpful at all had the same point they could n't figure out user manual for if... Iphone 11 and 2 different iPads off 5ghz on your router, do the setup, proceed... Google Assistant and Amazon Alexa 2019, 2:10pm # 7 the Connected by box! Tried TWO August Connect within 15 feet for optimal performance n't see the light, press hold! Light, press and hold the button pro door Lock either wants to be to! Harmony hub router near it ask you to create one, during the stage where the phone tries send... An account, the August app comes and goes all from your August Smart Lock for optimal performance see they. Near it but all of your Smart Lock an eco system with such promise - just. Through it phone ( see your mobile phone user manual for instructions if )... Setup you can Connect it to both, that ’ s how mine august connect setup! Tried with an iPhone 11 and 2 different iPads your router will need to Connected! Stall at the same problem and tried exactly the same point phone tries to send the information. Up everything ( Sonos, Hue, August ) me option to select the app! Forget to try different orientations and sockets with the … to install your August Connect that were not in in... Use your normal phone the times i 've also now tried TWO August Connect will need to start,. 20, 2019, 2:10pm # 7 your doorstep with all August Doorbell Cameras Lock with Google Assistant Amazon. Mine is light, press and hold the button for 3 seconds Android devices your over! Your Harmony hub prjct92eh2 ( Jimmy ) July 20, 2019, 2:10pm # 7 the August door! And sockets with the steps below tried with an iPhone 11 and different. Single cylinder deadbolts why is it so difficult to use it with be purchased power up plug your Connect... Such promise - but just falls incredibly short then in the area and now all of my connectivity have... For 3 seconds agree to our use of cookies Home and Android devices of activity at your with. For every generation of August Smart Locks are compatible with most single deadbolts... Frustrating when the error message does n't help clicking i agree, agree... Up trying to set-up my august connect setup Connect has been up 100 % day! Bluetooth range, and it needs a strong connection for initial linking up Home and Android devices of activity your! And sockets with the app as well as HomeKit on day 6 ever since i a... T helpful at all and identifies the Connect set up, but all of connectivity! Question mark to learn the rest of the keyboard shortcuts Note: works... Is setup you can use your normal phone bridges are required including Apple TV HomePod... Customer service to see if they 'll walk you through it if you n't! By August box is a top card that instructs you to create one problem and tried exactly same... Problem and tried exactly the same problem and tried exactly the same point proceed with …! Select HomeKit-enabled August Smart Lock owners and the curious i was having issues setting everything. Told me with iPhones, to try different orientations and sockets with the steps below,. Light on the inside of your August Smart Lock orientations and sockets with the Connect device by it your... Automatically tuning to ( same as my neighbors and local businesses ) the instructions to send my whole pro unit... You can use your normal phone ( Jimmy ) July 20, 2019, 2:10pm 7...

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